Shipping & Delivery

Shipping Information
We strive to ensure that your order is processed and shipped as efficiently as possible. Below you will find detailed information about our shipping policies, including destinations, tracking.

Order Processing
We do our best to process and ship orders within 1 business day (Monday to Friday, excluding holidays). We aim to get your purchases to you as quickly as possible.

Please be aware that shipping times may extend beyond our standard processing window following a new collection launch or during sale periods due to the increased volume of orders. Rest assured, our team is working diligently to dispatch all orders as swiftly as possible.

International Shipping and Customs
Orders delivered to international destinations will be sent Delivered Duty Paid (DDP). This means that import duties and taxes will be calculated at the checkout and paid upfront. As a result, you won’t face any additional costs upon arrival in your country. The full breakdown of costs will be visible at the checkout, ensuring transparency and convenience.

You, as the importer of record, must still comply with all applicable laws and regulations of the receiving country. While we strive to provide accurate delivery times, delays due to customs clearance processes are still possible. We recommend consulting your local customs office for more information if needed.

Address Changes & Tracking
Once an order is placed, the shipping address cannot be changed as we promptly initiate the processing and transfer the order to the carrier. You will receive an email with the Track & Trace code, which allows you to track your package. Please note, tracking information may not be available until the next working day after the carrier has processed your order.

If you have not received your order, check with neighbours or look for a delivery note. If the Track & Trace code indicates delivery, but you have not received anything, please contact us at support@sjbv.com or +92 320 8889488 or divinely.crafted_

Non-Delivered Orders
If your order has not been delivered as expected, please use the Track & Trace code to check its status. If there are issues with the delivery, or if it's marked as delivered but not received, please get in touch with us for assistance.

Free exchange for Incorrect Deliveries
If you receive an item by mistake, you can exchange it with us free of charge.

Further Information
For any questions regarding your order's shipping status, shipping policies, or any other inquiries, please contact our Customer Service. We're here to assist you every step of the way.